We are members of the Debt Resolution Forum (DRF) who promote professional standards for resolving debtors' financial problems and are focussed on the quality of advice provided to consumers.

The DRF website publishes the standards to which we have committed including the complaints procedure.

As a DRF member we approach debt resolution by identifying the solution and outcome which is the most appropriate to the financial and personal position of the consumer, while demonstrating to creditors that the proposal made on the consumers behalf is reasonable and achievable.

"The Institute of Credit Management strongly welcomes the Debt Resolution Forum's efforts to create a quality mark for businesses helping consumers with their debt."

"The DRF has made impressive progress and the launch of the new Certificate in Debt Resolution is tangible evidence of DRF's commitment to professional standards. The ICM fully supports these efforts and intends to engage in a wide-ranging dialogue with DRF on issues relevant to both organisations' members."

Philip King, Institute of Credit Management

For expert advice about your debts speak to our fully trained experts on
0121 631 1712.

A PDF version of the DRF code of conduct and standards can be downloaded by clicking here